q88a Terms and Conditions

Section 1

Definitions and Applicability

The following words and phrases used in these Terms carry specific meanings that apply in all contexts.

1.1 Definitions

• «Platform» — The q88a website (https://q88a.cam) and all its subdomains, mobile versions and applications.
• «Member» — Any person who has registered an account on q88a and is using the services.
• «Services» — Casino games, sports betting, fishing games, slots and all other gaming options available on the platform.
• «Account Balance» — The total funds held in a member's account, including both real money and bonuses.
• «Bonus» — Additional play money provided by q88a as part of a promotional offer, usable subject to specific conditions.
• «Wagering Requirement» — The amount that must be wagered before bonus funds can be withdrawn.

1.2 Scope of Applicability

These Terms apply to all services on the q88a platform. Separate additional terms may exist for specific promotions or games, which will be clearly stated on the relevant page. In the event of a conflict, specific terms will take precedence over general terms.

Section 2

Account Registration

Creating a personal account is required to enjoy q88a's services. To complete the registration process, you must meet the following conditions.

2.1 Registration Requirements

• Each individual may register only one account.
• All information provided at the time of registration must be true, accurate and complete.
• A valid email address is required for registration.
• You must be at least 21 years of age.
• Operating multiple accounts on behalf of the same person is strictly prohibited.

2.2 Identity Verification

q88a reserves the right to verify a member's identity at any time. As part of the verification process, you may be required to submit a government-issued identity document (national ID card, passport or driving licence). Failure to complete verification may result in account suspension or closure.

2.3 Responsibility to Update Information

If any information registered on your account changes (such as your email or payment method), it is your responsibility to notify us immediately via live chat. q88a will not be held responsible for any issues arising from outdated information.

Section 3

Age and Eligibility

q88a is a responsible gaming platform. We are committed to preventing the participation of minors.

3.1 Minimum Age Requirement

This platform is open to those aged 21 and above only. By registering, you declare that you meet this age requirement. If a subsequent verification reveals that a member is under 21, that account will be closed immediately and all deposited funds may be forfeited.

3.2 Geographic Restrictions

Residents of certain countries or regions may not use this platform for legal reasons. It is entirely your own responsibility to use the service in compliance with the laws of your area. q88a will not be liable for any legal consequences arising from your use of the service in violation of your local laws.

3.3 One Account Policy

Operating multiple accounts by the same person, the same household, or from the same device or IP address is strictly prohibited. Violating this policy will result in the closure of all associated accounts and the forfeiture of any earned bonuses.

Section 4

Account Security

It is your responsibility to maintain the security of your account. q88a uses SSL encryption technology to ensure the highest standard of account security.

4.1 Password Protection

• Use a strong password — a combination of letters, numbers and special characters.
• Do not share your password with anyone.
• It is recommended that you change your password at regular intervals.
• Avoid logging in from public computers or shared networks.

4.2 Unauthorised Access

If you suspect any unauthorised access to your account, notify us immediately via our 24/7 live chat. Any activity on an account will be considered the activity of that account's member, unless q88a has been notified in a timely manner.

4.3 Account Transfer Prohibited

Selling, transferring or lending your account, account balance or any associated benefits to a third party is strictly prohibited.

Section 5

Deposits and Withdrawals

q88a supports the most popular payment methods in Bangladesh and is committed to ensuring fast and secure transactions.

5.1 Deposit Rules

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay, bank transfer.
• Deposited funds are generally added to your account instantly.
• Only use payment methods registered in your own name.
• Using third-party payment methods is prohibited.

5.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawal requests are generally processed within 1 hour.
• Account verification must be completed before withdrawals can be made.
• Withdrawals must be made to the same payment method used for the deposit.
• Withdrawals may be restricted if the wagering requirement on an active bonus has not been completed.

5.3 Transaction Currency

All transactions are conducted in Bangladeshi Taka (BDT / ৳). No currency conversion is needed and there are no hidden conversion fees.

5.4 Anti-Money Laundering Policy

q88a complies with international anti-money laundering (AML) standards. We reserve the right to conduct additional verification or investigation in the case of unusual transactions.

Section 6

Bonuses and Promotional Offers

q88a provides attractive bonuses and promotional offers for its members. Please read the following conditions carefully before accepting these offers.

6.1 Welcome Bonus

New members have the opportunity to receive up to a 150% bonus of ৳5,000 on their first deposit. For example: deposit ৳1,000 and receive a ৳1,500 bonus for a total of ৳2,500; or deposit ৳8,000 and receive a ৳5,000 bonus for a total of ৳13,000.

6.2 Wagering Requirement

• Welcome bonus wagering requirement: 10x (you must wager 10 times the bonus amount).
• Bonus funds cannot be withdrawn until the wagering requirement is complete.
• Bets on different games may contribute differently to the wagering calculation.
• Wagering must be completed within a set period after the bonus is received.

6.3 Bonus Abuse

Attempting to abuse bonuses or collect bonuses through fraudulent means (such as creating multiple accounts or providing false information) will result in membership cancellation and the forfeiture of all earnings.

6.4 Promotion Changes

q88a reserves the right to modify, suspend or cancel any bonus offer at any time. For the latest terms on ongoing bonus offers, please see the relevant promotion page.

Section 7

Gaming Policy

q88a is committed to ensuring a fair and transparent gaming environment. All of our games use independently verified Random Number Generator (RNG) technology.

7.1 Game Results

The results of all games are entirely random and in no way predetermined. Each bet is an independent event — previous results do not influence subsequent results.

7.2 Technical Issues

If a game is left incomplete due to a technical error or disconnection, q88a will make a decision based on an investigation. q88a will not be liable for any loss caused by faulty software or hardware.

7.3 Game Cancellation

If a game is cancelled for technical reasons, the amount wagered in that game will be refunded. Winnings from bets placed with bonus funds will always remain subject to the wagering conditions of the relevant bonus.

7.4 Fair Play Guarantee

The games on our platform use software from recognised providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt and others), which meet international fair play standards.

Section 8

Prohibited Activities

The activities listed below are strictly prohibited on the q88a platform and may result in account termination.

8.1 Fraudulent Activities

• Playing games using bots, automated software or artificial intelligence.
• Attempting to hack accounts or breach the security of the system.
• Operating an account with a false identity or false information.
• Collecting bonuses through collaborative schemes or syndicates.
• Artificially transferring funds between accounts to avoid wagering requirements.

8.2 Illegal Use

• Using the platform for the purpose of money laundering or processing illegal funds.
• Playing games or placing bets using a third party's funds.
• Employing fraudulent tactics against other members.

8.3 Inappropriate Behaviour

Using abusive, threatening or offensive language towards customer service staff in live chat or any other communication channel is prohibited. Such behaviour may result in account suspension or termination.

Section 9

Limitation of Liability

q88a always strives to ensure the quality of its services, however our liability is limited in the matters described below.

9.1 Service Interruption

q88a will not be held responsible if the service is unavailable due to natural disasters, cyber attacks, internet service disruptions, or other uncontrollable reasons. However, every effort will be made to restore the service as quickly as possible.

9.2 Gaming Losses

q88a is in no way responsible for financial losses resulting from losing in games. Members must participate with full awareness that gaming is a recreational activity and carries financial risk.

9.3 Third-Party Content

Our platform uses software from third-party game providers. q88a's liability for errors or disruptions in these providers' software is limited, but we will always assist in resolving any issues.

Section 10

Account Closure & Suspension

In certain circumstances, q88a reserves the right to temporarily suspend or permanently close a member's account.

10.1 Reasons for Suspension

• Suspicion or evidence of a violation of the terms and conditions.
• When investigation is required during the verification process.
• Unusual or suspicious transaction activity.
• By order of a court or regulatory authority.

10.2 Voluntary Account Closure

If a member wishes to close their account, they may submit a request via live chat. Any withdrawable balance remaining in the account at the time of closure will be returned, however bonus funds will be forfeited.

10.3 Self-Exclusion

As part of the responsible gaming program, members may request a temporary break or self-exclusion on their account. For more details, please visit our Responsible Gaming page.

Section 11

Dispute Resolution

q88a follows a transparent and impartial process for resolving any disputes or complaints.

11.1 Complaint Submission Process

• First, report the issue through our 24/7 live chat.
• If the issue is not resolved via live chat, send a detailed account to [email protected].
• When submitting a complaint, please include your account ID, transaction details, and a description of the problem.

11.2 Investigation Process

q88a takes all complaints seriously and attempts to resolve them through impartial investigation. During the investigation, some activities on the relevant account may be temporarily restricted.

11.3 Final Decision

The decision reached by q88a on the basis of the investigation will be considered final. However, if a member wishes, they may seek to resolve the dispute through an independent third party.

Section 12

Changes to Terms and Conditions

q88a reserves the right to modify these rules and terms and conditions at any time.

12.1 Notice of Changes

If significant changes are made to the terms and conditions, members will be notified via their registered email address or through a notice on the platform. Continued use of the platform after the changes will be considered acceptance of the new terms and conditions.

12.2 Periodic Review

Members are advised to review this page regularly. The "Last Updated" date shown at the top of the page indicates the date of the most recent change.

12.3 Contact

If you have any questions about these rules and terms and conditions, please contact us via our 24/7 live chat or by emailing [email protected]. We provide all support in Bengali.