q88a's Privacy Policy — Your Information Is Completely Safe

Introduction and Purpose

q88a ("we", "our", "platform") is a trusted online entertainment and betting platform in Bangladesh. We give the highest priority to protecting the privacy of our users ("you", "member"). This privacy policy explains how q88a collects your personal information, why it is used, who it may be shared with, and what rights you have regarding your information.

By using or registering on our platform, you accept the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team with any questions.

What Information We Collect

Various types of information are collected to create and manage your account on the q88a platform. This information is used to improve your experience, ensure security, and meet legal obligations.

1.1 Information You Provide Directly

Information you provide directly during registration and account management:

• Full name, date of birth, and nationality
• Email address and contact details
• Password (stored in encrypted form)
• National ID card or passport details for identity verification
• Financial transaction details (bKash, Nagad, Rocket, Upay or bank account number)

1.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser type, version, and operating system
• Logs of your activity on the platform (login times, game sessions, bet history)
• Information collected through cookies and similar tracking technologies
• Referral source and navigation patterns

1.3 Identity Verification (KYC) Information

To ensure a secure financial environment and prevent fraud, we may collect the following KYC (Know Your Customer) information:

• Copy of government-issued identity document
• Proof of residence (utility bill or bank statement)
• Proof of ownership of payment method
• Selfie or photo verification (where applicable)

Purpose of Information Use

q88a uses your information only for legitimate purposes. We never sell your information to third parties without your consent. The main purposes for which we use your information are as follows:

2.1 Account and Service Management

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses and promotions
• Providing customer support services
• Managing the VIP program and providing rewards

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Monitoring suspicious transactions
• Following AML policies to prevent money laundering
• Detecting the use of multiple accounts

2.3 Legal and Regulatory Compliance

We may use your information to comply with applicable laws and regulations, including age verification (only persons aged 21 and above may register), following responsible gaming policies, and complying with financial regulatory requirements.

2.4 Service Improvement and Personalization

• Recommending games based on your preferences
• Improving platform performance and usability
• Providing relevant promotional offers and bonuses
• Diagnosing and resolving technical issues

Information Storage and Security

3.1 Data Retention Period

q88a retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations. Generally:

• Active account information — for the entire duration the account remains active
• Transaction records — for a minimum of five (5) years
• KYC verification documents — for a minimum of five (5) years after account closure
• Inactive account information — for three (3) years from the date of last activity

3.2 Data Security Measures

We use industry-standard security technology to keep your information secure:

• SSL/TLS Encryption: All data transmissions are end-to-end encrypted
• Password Hashing: Your password is never stored in plain text
• Two-Factor Authentication (2FA): An additional layer of security for your account
• Firewall and Intrusion Detection: Around-the-clock network monitoring
• Restricted Access Controls: Only authorized personnel can access information
• Regular Security Audits: Periodic audits conducted by third-party security experts

3.3 Response to Data Breaches

In the event of a data breach, q88a will notify affected users as quickly as possible in accordance with applicable regulations and take the necessary remedial actions. We regularly update our systems to minimize the risk of data breaches.

Information Sharing with Third Parties

q88a does not sell your personal information. However, limited information may be shared with third parties in the following legitimate circumstances:

4.1 Service Providers

• Payment Processors: To process transactions via bKash, Nagad, Rocket, Upay, or bank transfer
• Game Providers: Information necessary to operate games, including Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, NetEnt, Microgaming, and Ezugi
• Identity Verification Services: To complete the KYC process
• Cybersecurity Firms: For fraud detection and prevention

4.2 Legal Obligations

Where required by court order, government directive, or applicable law, we may share information with law enforcement agencies or regulatory authorities. In such cases, we provide only the minimum information necessary.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new owner. In such cases, we will notify you in advance and this privacy policy will continue to apply.

Cookies and Tracking Technology

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. q88a uses cookies to improve your browsing experience, remember your login state, show personalized content, and ensure the platform functions properly.

5.2 Types of Cookies

• Essential Cookies: Required for the basic functionality of the platform — these cannot be disabled
• Preference Cookies: To remember your language preferences and settings
• Analytics Cookies: To collect information about platform usage (anonymously)
• Security Cookies: For fraud detection and session security

5.3 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

Your Rights and Choices

q88a respects your rights regarding your information. You have the following rights:

6.1 Right to Access Information

You may request a copy of the information we hold about you at any time. We will respond within 30 days of receiving your request.

6.2 Right to Correct Information

If there is incorrect or incomplete information on your account, you can contact our support team to have it corrected.

6.3 Right to Close Your Account

You may request to close your account at any time. Certain information will be retained for the required period due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. To do so, contact our support team.

6.5 Right to Data Portability

Upon request, we can provide your information in a common, machine-readable format.

Protection of Minors

q88a is fully committed to protecting minors. This platform is intended only for those aged 21 and above.

We do not intentionally collect any personal information from anyone under the age of 21. Providing the necessary information for age verification at the time of registration is mandatory. If we learn that a minor is using our platform, we will immediately close that account and delete all related information.

If a parent or guardian believes their child has registered on our platform, please notify our support team immediately.

International Data Transfers

To provide our services, your information may sometimes be transferred outside Bangladesh, particularly to the servers of game providers and technology partners. In such cases, we ensure that:

• Adequate data protection measures are in place in the country receiving the information
• Appropriate contractual safeguards have been applied for data transfers
• Transferred data is handled in accordance with the standards of this privacy policy

Policy Changes

q88a may update this privacy policy from time to time, due to changes in services, legal requirements, or technological improvements. For significant changes, we will notify you by email or through a notification on the platform.

Continuing to use the platform after changes are made will be considered as your agreement to the updated policy. You are therefore advised to review this page regularly.

The date of changes will always be displayed at the top of the page under the "Last Updated" tag.

Applicable Law & Dispute Resolution

This privacy policy is governed by applicable laws and regulations. Any dispute relating to this policy will first be attempted to be resolved through amicable discussion.

If a resolution cannot be reached through discussion, the matter will be settled through a mediation process agreed upon by both parties. Contact our support team to raise any concerns — we aim to respond within 72 hours.